Deskripsi Pekerjaan
Are you a meticulous leader with a passion for delivering world-class luxury experiences? We are seeking an enthusiastic and dedicated Housekeeping Supervisor - Public Area to join our prestigious team at our flagship property located in the vibrant heart of Kuala Lumpur City Centre (KLCC).
As a Public Area Supervisor, you will be the guardian of our first impressions, ensuring every corner of our hotelâfrom the grand lobby and elegant meeting rooms to the pristine restrooms and scenic corridorsâreflects our uncompromising commitment to excellence. You will lead a talented team of public area attendants, fostering a culture of meticulousness and pride.
Your responsibilities will go beyond supervision. You will be a hands-on leader, conducting rigorous daily inspections, delivering on-the-job training, and implementing innovative cleaning protocols to enhance efficiency and guest satisfaction. This role serves as a critical bridge between the housekeeping department and other operational areas, requiring exceptional coordination skills with Front Office, Engineering, and Food & Beverage teams.
We are looking for a professional who thrives in a fast-paced environment and takes ownership of visual perfection. If you are ready to take your supervisory career to the next level within a brand that values attention to detail and service excellence, this is the perfect platform for you.
We offer a competitive salary package of RM 3,300 â RM 3,600 per month, along with attractive benefits, career development opportunities, and a supportive work culture. Join us in setting the benchmark for luxury hospitality in Kuala Lumpur.
Apply today and help us create unforgettable impressions!
Tanggung Jawab
- Supervise, train, and motivate the public area team to maintain impeccable cleanliness and presentation across all hotel public spaces.
- Conduct thorough daily inspections of lobbies, restrooms, corridors, function rooms, and back-of-house areas to ensure strict adherence to luxury brand standards.
- Coordinate with the Front Office and Engineering departments to schedule deep cleaning, maintenance, and refurbishment activities without disrupting guest experiences.
- Manage and control inventory of cleaning chemicals, equipment, and supplies, ensuring cost efficiency and zero shortages.
- Handle guest feedback, compliments, and complaints related to public areas with utmost professionalism, striving for 100% satisfaction.
- Develop and implement staff schedules, monitor attendance, and ensure optimal team deployment during peak and off-peak hours.
- Conduct regular training sessions on hygiene standards, safety protocols, equipment handling, and guest interaction for the team.
- Enforce strict compliance with health, safety, and environmental regulations, conducting risk assessments and accident prevention measures.
Kualifikasi
- Minimum 2-3 years of experience in hotel housekeeping, with at least 1 year of supervisory experience in a luxury or 5-star hotel environment.
- Strong knowledge of cleaning techniques, chemical handling, floor care, and public area maintenance equipment.
- Proven leadership and team management skills with the ability to inspire and develop staff.
- Keen eye for detail and a passion for maintaining pristine, high-end aesthetic environments.
- Excellent communication and interpersonal skills for interacting with guests, management, and team members.
- Ability to work effectively under pressure, multitask, and adapt to changing priorities.
- Proficiency in MS Office and Property Management Systems (e.g., Opera) is an added advantage.
- Flexibility to work rotating shifts, weekends, and public holidays as required.