Deskripsi Pekerjaan
Join one of the Philippines' leading Security Group of Companies as an HR Customer Care Representative at Grand Meritus Security Agency. This pivotal role bridges the gap between our workforce and HR services, ensuring seamless support for employee inquiries regarding benefits, policies, and workplace concerns. You'll be the first point of contact for our valued employees, delivering empathetic solutions while maintaining strict confidentiality and compliance with HR standards. Our dynamic environment offers growth opportunities within a security industry leader committed to employee development and operational excellence. If you possess exceptional communication skills and a passion for supporting teams, this position provides a unique platform to advance your HR career while contributing to a culture of trust and professionalism.
Tanggung Jawab
- Handle inbound/outbound HR-related inquiries from employees regarding benefits, policies, and payroll
- Document all interactions and maintain accurate HR case records in compliance with company standards
- Resolve employee concerns with empathy and efficiency, escalating complex issues to HR specialists
- Collaborate with HR department to ensure consistent service delivery and policy implementation
- Conduct follow-up communications to ensure resolution and employee satisfaction
- Adhere to confidentiality protocols and data protection regulations
- Contribute to continuous improvement of HR customer service processes
Kualifikasi
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum 1-2 years customer service or HR support experience
- Exceptional verbal and written communication skills in English and Filipino
- Proficiency in HR systems and customer service software (e.g., CRM)
- Strong problem-solving abilities with attention to detail
- Ability to maintain confidentiality and handle sensitive information
- Customer-centric mindset with patience and empathy
- Willingness to work flexible hours if required