Deskripsi Pekerjaan
Are you ready to drive operational excellence within one of Southeast Asia's leading e-commerce ecosystems? Shopee is seeking a detail-oriented and proactive Hub Coordinator to oversee our SPX Express hub operations. In this pivotal role, you will be the backbone of our logistics network, ensuring seamless first and last-mile activities. From efficient parcel inbounding and rigorous sorting processes to timely rider dispatch, your expertise will directly impact customer satisfaction and delivery efficiency. We are looking for a dynamic leader who thrives in a fast-paced environment and is committed to maintaining high standards of safety, organization, and operational performance.
Tanggung Jawab
- Oversee and manage day-to-day hub operations, ensuring the seamless flow of parcels from inbound receiving to outbound dispatch.
- Supervise the sorting process for first and last-mile logistics, verifying accuracy and efficiency to minimize delivery errors.
- Coordinate the timely dispatch of riders and internal staff to meet strict delivery Service Level Agreements (SLAs).
- Maintain a safe, organized, and compliant work environment in adherence to all safety regulations and company policies.
- Analyze daily operational metrics and data to identify bottlenecks, optimize workflows, and implement continuous improvements.
- Liaise with cross-functional teams to ensure inventory accuracy and timely resolution of operational issues.
- Conduct regular briefings and training for hub staff to enhance operational awareness and safety standards.
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2-3 years of experience in warehouse operations, logistics coordination, or supply chain management.
- Strong organizational skills with the proven ability to multitask and prioritize effectively in a high-pressure environment.
- Proficiency in using Microsoft Office Suite and familiarity with logistics management software is preferred.
- Excellent communication skills and a customer-centric mindset with a focus on service quality.
- Ability to work flexible hours, including weekends and public holidays, as required by operational needs.