Deskripsi Pekerjaan
Join Shopee's dynamic Operations team as a Hub Lead for SPX Express, where you'll drive end-to-end operational excellence across our Singapore hub. This pivotal role oversees the entire fulfillment journey—from order processing to last-mile delivery—ensuring seamless customer experiences while optimizing efficiency and cost-effectiveness. You'll lead cross-functional teams in a fast-paced e-commerce environment, implementing innovative solutions to scale operations and meet growing market demands. Collaborate with logistics, technology, and customer service partners to maintain industry-leading standards for speed, accuracy, and service quality. This position offers strategic influence in shaping Shopee's logistics ecosystem in Southeast Asia.
Tanggung Jawab
- Lead daily hub operations including inbound/outbound logistics, sorting, and delivery coordination
- Manage and mentor 15-20 operational staff, fostering high-performance culture
- Optimize warehouse processes and resource allocation to achieve 99.5%+ on-time delivery
- Develop/implement SOPs for inventory management, quality control, and safety compliance
- Monitor KPIs (OTIF, cost per shipment, error rates) and drive continuous improvement
- Collaborate with tech teams to implement automation solutions
- Resolve escalations and mitigate operational risks proactively
Kualifikasi
- Bachelor's degree in Supply Chain, Logistics, Operations Management, or related field
- 5+ years in logistics/operations with 2+ years in leadership role
- Expertise in warehouse management systems and TMS platforms
- Strong analytical skills with data-driven decision-making experience
- Proven track record in process optimization and cost reduction
- Experience managing teams in high-volume e-commerce environments
- Proficiency in Microsoft Excel and logistics software (e.g., SAP, Oracle)