Deskripsi Pekerjaan
Join the United Architects of the Philippines (UAP) as an I.T. Support Staff and become a key player in maintaining our organization's technological efficiency. We are seeking a proactive and dependable professional to deliver top-notch technical support, troubleshoot complex issues, and ensure the seamless operation of our IT systems. This role is perfect for someone who thrives in a dynamic environment and is passionate about helping others leverage technology effectively.
As the first point of contact for IT-related concerns, you will handle a wide range of tasks from hardware and software installations to network troubleshooting and user account management. Your efforts will directly impact the productivity of our team, supporting UAP's mission to advance the architectural profession in the Philippines. We offer a collaborative culture, opportunities for growth, and a competitive compensation package.
If you are ready to take on a challenging yet rewarding role, apply now to become part of a prestigious organization. Your technical expertise will help shape the future of UAP's operations.
Tanggung Jawab
- Provide first-level technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues promptly.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Troubleshoot and resolve network connectivity problems, including LAN/WAN, Wi-Fi, and VPN issues.
- Manage user accounts, permissions, and security groups in Active Directory and Microsoft 365.
- Monitor system performance and ensure the availability and integrity of critical IT services.
- Assist in the deployment of IT projects such as system upgrades, software rollouts, and hardware migrations.
- Maintain an inventory of IT assets and ensure proper documentation of configurations and procedures.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in an IT support or helpdesk role.
- Strong working knowledge of Windows operating systems (Windows 10/11, Windows Server) and familiarity with Linux.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing).
- Excellent problem-solving, analytical, and communication skills.
- Ability to prioritize tasks and work under pressure in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Willingness to learn and adapt to new technologies.