Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career in a dynamic, fast-paced environment? Business Trends Philippines is seeking a motivated ICT Services Desk Assistant to join our growing support team in Mandaluyong City. We are a leading business intelligence firm dedicated to delivering excellence, and we are committed to nurturing the next generation of IT talent.
As an ICT Services Desk Assistant, you will serve as the first point of contact for technical support, providing efficient solutions to our internal and external stakeholders. This role offers the perfect blend of hands-on technical troubleshooting and professional development. We pride ourselves on offering a collaborative work culture, flexible work arrangements, and a competitive salary package designed to support your career growth.
Whether you are a fresh graduate with a passion for problem-solving or a junior professional seeking to specialize in IT support, we provide the mentorship and resources necessary for you to succeed. Join us in powering business intelligence through robust ICT support.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network-related issues.
- Document all support requests, resolutions, and escalations in the internal ticketing system.
- Assist in the setup, configuration, and maintenance of workstations and peripherals.
- Conduct routine system monitoring to ensure optimal performance and uptime.
- Guide users through diagnostic procedures and software installation processes.
- Collaborate with senior IT staff on infrastructure projects and security updates.
- Ensure all technical support activities adhere to company policies and security protocols.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Fresh graduates with relevant internship experience are highly encouraged to apply.
- Strong understanding of Windows/Mac OS environments and Microsoft Office Suite.
- Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Proven ability to troubleshoot hardware and software issues effectively.
- Strong customer service orientation and a proactive approach to problem-solving.
- Willingness to learn new technologies and adapt to evolving business needs.