Deskripsi Pekerjaan
Join our dynamic team as an ICT Support & Administration Officer and become the backbone of our organization's digital infrastructure. This pivotal role offers a unique opportunity to provide comprehensive administrative, technical, and operational support across multiple campuses and departments. You'll be instrumental in maintaining seamless IT operations, troubleshooting hardware and software issues, and implementing digital solutions that drive efficiency. If you're passionate about technology and thrive in a collaborative environment where your expertise directly impacts organizational success, this position offers both challenge and growth potential in the heart of Metro Manila's business district.
Tanggung Jawab
- Provide comprehensive technical support for hardware, software, and network systems across all departments
- Manage administrative tasks including inventory control, asset tracking, and license management
- Diagnose and resolve ICT issues through remote and on-site support
- Coordinate system upgrades, installations, and maintenance activities
- Develop and maintain documentation for IT procedures and policies
- Train staff on effective use of digital tools and systems
- Monitor system performance and implement security protocols
- Liaise with vendors for service delivery and procurement
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 2 years experience in ICT support and administration
- Proficiency in Windows/Linux systems and network troubleshooting
- Strong knowledge of office productivity suites (MS Office, Google Workspace)
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems
- Ability to work independently and collaboratively in a fast-paced environment