Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for logistics and client relations? RVS Cargo Services is currently seeking a highly motivated Impex Customer Service Representative to join our dynamic team in Binondo, Manila. In this fast-paced role, you will serve as the primary point of contact for our clients, ensuring seamless coordination of import and export shipments.
We are looking for someone who thrives in a bustling environment and possesses the ability to manage documentation, track cargo status, and solve complex logistical challenges with professionalism. If you have experience in freight forwarding and a commitment to operational excellence, we want to hear from you. You will play a critical role in maintaining our reputation for reliability in the manufacturing, transport, and logistics sector.
Tanggung Jawab
- Manage end-to-end import and export documentation, including Bills of Lading, Commercial Invoices, and Packing Lists.
- Act as the main point of contact for clients, providing timely updates on shipment status and resolving inquiries promptly.
- Coordinate closely with customs brokers, warehouse staff, and internal logistics teams to ensure smooth cargo movement.
- Prepare and process necessary customs clearance paperwork in compliance with local regulations.
- Monitor shipment schedules and proactively address delays or logistical bottlenecks.
- Maintain accurate client records and transaction logs in the company database.
- Ensure all service level agreements (SLAs) are met to guarantee high client satisfaction.
Kualifikasi
- Bachelor’s Degree in Customs Administration, Logistics, Supply Chain, or a related field.
- Minimum 1-2 years of proven experience in freight forwarding or an import/export operations role.
- Strong understanding of Philippine customs regulations and Bureau of Customs processes.
- Excellent verbal and written communication skills in English and Filipino.
- Proficiency in Microsoft Office Suite (Excel, Word) and logistics management software.
- Exceptional problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong organizational skills with a keen eye for detail and accuracy in documentation.