Deskripsi Pekerjaan
Prada Group, a global leader in luxury fashion, is seeking an exceptional In-Store Clienteling Manager for our flagship store at ION Orchard in Singapore. This pivotal role is responsible for developing and reinforcing a client-centric culture within the store, ensuring the highest standards of client service and fostering long-term relationships.
As the In-Store Clienteling Manager, you will lead the clienteling strategy, leveraging data-driven insights to personalize interactions and drive client loyalty. You will partner with store management to execute initiatives that enhance the client experience, from personalized follow-ups to exclusive events.
Key aspects of the role include:
- Developing and implementing clienteling plans to deepen client engagement and increase retention.
- Managing and maintaining the client database, ensuring accuracy and segmentation for targeted communications.
- Training and coaching sales associates on clienteling best practices and luxury service standards.
- Organizing and executing in-store events and client appointments to deliver memorable experiences.
- Monitoring KPIs and providing insights to optimize clienteling efforts and drive sales.
- Collaborating with the marketing team to align clienteling activities with brand campaigns.
- Acting as the brand ambassador, embodying the Prada values of elegance, quality, and innovation.
If you are passionate about luxury retail and have a proven track record in client relationship management, we invite you to join our team and make a difference at Prada.
Tanggung Jawab
- Develop and implement clienteling strategies to enhance client retention and loyalty.
- Oversee the client database, segment clients for personalized marketing and communication.
- Train and mentor store associates on clienteling techniques and luxury service standards.
- Plan and execute in-store events and VIP appointments to create unique brand experiences.
- Analyze client data and sales reports to identify opportunities for growth and engagement.
- Collaborate with store management to set clienteling goals and track performance metrics.
- Ensure consistent application of Prada brand standards across all client interactions.
- Act as the primary point of contact for high-value clients, building strong relationships.
Kualifikasi
- Bachelor’s degree in Business, Marketing, or related field preferred.
- Minimum 5 years of experience in luxury retail, with a focus on clienteling or CRM.
- Proven track record in managing client relationships and delivering personalized service.
- Strong analytical skills and proficiency in CRM systems and data management.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Leadership experience with ability to train and motivate a team.
- Passion for luxury fashion and deep understanding of the Prada brand ethos.
- Ability to work in a fast-paced, high-end retail environment.