Deskripsi Pekerjaan
Are you a fluent Mandarin speaker with a passion for delivering exceptional customer experiences? i-vic International is looking for a dedicated Inbound Call Center Agent to join our growing team. In this fully remote role, you will be the primary point of contact for our valued customers, ensuring their inquiries are resolved with professionalism, empathy, and efficiency.
As part of our dynamic team, you will enjoy the convenience of a work-from-home setup while contributing to a global company that values communication and excellence. We are looking for candidates who can navigate complex customer issues while maintaining a calm and helpful demeanor, even in a fast-paced environment. If you are tech-savvy, a great communicator, and ready to take your career to the next level in a supportive environment, we want to hear from you!
Tanggung Jawab
- Manage high volumes of inbound customer inquiries via phone, email, and live chat channels.
- Provide accurate and timely information regarding company products, services, and account status.
- Resolve customer complaints or technical issues by identifying the root cause and providing effective solutions.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Escalate complex issues to the appropriate department when necessary to ensure prompt resolution.
- Adhere to established performance metrics, including average handle time, customer satisfaction scores, and quality assurance standards.
- Support team goals by sharing feedback and participating in continuous improvement initiatives.
Kualifikasi
- Fluency in both English and Mandarin (verbal and written) is mandatory to support our diverse client base.
- Minimum of 1 year of experience in a customer service or call center environment.
- Proven ability to handle challenging customer situations with patience and professionalism.
- Strong computer literacy, including proficiency with MS Office, CRM software, and web-based communication tools.
- A stable and reliable high-speed internet connection for remote work duties.
- Excellent active listening, verbal communication, and interpersonal skills.
- Ability to work independently with minimal supervision in a home-office environment.