Deskripsi Pekerjaan
Join Rapid Technology Indonesia as an Incident Management Specialist in the dynamic banking sector! This critical role ensures uninterrupted financial services by proactively identifying, resolving, and documenting IT incidents. You'll be part of a dedicated team safeguarding banking operations against technical disruptions while collaborating with cross-functional partners to implement robust solutions. This position offers exposure to cutting-edge banking technologies and the opportunity to develop expertise in ITIL frameworks within a fast-paced environment. If you're passionate about maintaining system integrity and delivering exceptional service in the financial technology space, this role is your gateway to growth.
Tanggung Jawab
- Monitor and prioritize IT incidents across banking systems using ticketing tools
- Coordinate with IT teams to resolve incidents within SLA requirements
- Document incident details, root causes, and resolution procedures
- Generate incident reports for stakeholders and continuous improvement analysis
- Implement preventive measures to reduce recurring incidents
- Collaborate with security teams on incident escalation protocols
- Train staff on incident management best practices
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- 2+ years of experience in IT incident management
- ITIL Foundation certification preferred
- Knowledge of banking systems and regulatory compliance
- Strong problem-solving and communication skills
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to work under pressure in critical situations