Deskripsi Pekerjaan
Join Heilind Asia Pacific (SG) Pte Ltd, a premier distributor of electronic components, as an Inside Sales / Customer Sales Representative in Tampines. In this dynamic role, you will be the primary point of contact for customers, handling inquiries, preparing accurate quotations, and managing order entries. You will collaborate with internal teams to ensure seamless customer experiences and contribute to revenue growth. This position offers excellent career progression opportunities in a fast-paced, supportive environment. If you are results-driven and passionate about sales, we invite you to become part of our success story.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat, providing detailed product and pricing information.
- Prepare accurate and timely quotations in alignment with company pricing policies.
- Process customer orders with precision, ensuring data integrity and swift turnaround.
- Follow up with customers to confirm order status, delivery schedules, and post-sales satisfaction.
- Liaise with logistics, procurement, and finance departments to resolve order-related issues.
- Maintain and update customer accounts within the CRM system, tracking interactions and opportunities.
- Identify upselling and cross-selling opportunities to maximize account growth.
- Meet or exceed monthly sales targets and contribute to team KPIs.
Kualifikasi
- Diploma or equivalent qualification; degree preferred.
- Minimum 1–2 years of inside sales or customer service experience, ideally in electronics distribution or B2B environment.
- Strong verbal and written communication skills in English (additional languages are a plus).
- Proficient in Microsoft Office (Excel, Word, Outlook) and experience with CRM software.
- Excellent negotiation and problem-solving abilities.
- Ability to multitask, prioritize, and work under pressure in a fast-paced setting.
- Detail-oriented with strong organizational skills and a proactive attitude.
- Knowledge of electronic components or supply chain operations is advantageous.