Deskripsi Pekerjaan
Are you a seasoned Sales Operations professional looking to leverage your expertise in a dynamic, high-growth environment? BruntWork is seeking a results-oriented Inside Sales Operations Coordinator to join our team. In this pivotal role, you will be the backbone of our sales ecosystem, ensuring seamless workflows, high retention rates, and optimized upsell strategies for our security and SaaS portfolios.
You will collaborate closely with cross-functional teams to refine sales processes, manage account health, and provide actionable data insights. This is a 100% Work-From-Home opportunity, perfect for a professional who thrives in a virtual environment while maintaining rigorous performance standards.
At BruntWork, we value innovation, autonomy, and excellence. We provide a supportive culture, comprehensive health benefits, and the tools you need to succeed. If you are passionate about SaaS sales operations and have a track record of driving recurring revenue growth, we want to meet you.
Tanggung Jawab
- Develop and execute strategic account retention plans to minimize churn within the security and SaaS verticals.
- Analyze sales metrics and performance data to identify opportunities for upsells and cross-sells.
- Maintain and optimize CRM data integrity to ensure accurate reporting and forecasting.
- Collaborate with the account management team to streamline the end-to-end sales lifecycle.
- Create and maintain documentation for internal sales processes, playbooks, and standard operating procedures.
- Serve as a primary point of contact for internal stakeholders regarding operational queries and account status updates.
- Monitor subscription renewals and proactively initiate outreach to ensure seamless service continuity.
Kualifikasi
- 5+ years of proven experience in Inside Sales, Sales Operations, or Account Management within the B2B SaaS industry.
- Deep understanding of SaaS sales cycles, renewal processes, and churn mitigation strategies.
- Advanced proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
- Superior analytical skills with the ability to interpret data and translate it into actionable business strategies.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to manage multiple complex accounts simultaneously in a remote setup.
- A proactive, problem-solving mindset with a commitment to high-quality service delivery.