Deskripsi Pekerjaan
Are you a results-driven professional with a passion for sales and customer excellence? TDCX is looking for a dynamic Inside Sales Specialist to join our high-performing team in Malaysia. In this role, you will be the bridge between our innovative solutions and our clients, ensuring that every interaction not only meets but exceeds departmental KPIs for sales, quality, and productivity.
As an Inside Sales Specialist, you will thrive in a fast-paced environment where your ability to connect with prospects and close deals is rewarded. You will be responsible for managing a robust sales pipeline, nurturing leads, and maintaining high standards of service. We are looking for individuals who are not just content with meeting targets but are eager to overachieve on daily and monthly objectives. If you are a high-energy communicator who loves the art of the sale, we want to hear from you.
Tanggung Jawab
- Proactively reach out to potential clients via phone, email, and digital channels to generate new business opportunities.
- Manage and nurture a sales pipeline, ensuring consistent follow-up and timely conversion of leads.
- Deliver exceptional service while meeting or exceeding targets for Sales, Quality, and Productivity metrics.
- Conduct product presentations and demonstrations tailored to client needs.
- Maintain accurate and up-to-date documentation of sales activities and customer interactions in our CRM.
- Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.
- Consistently analyze performance data to identify trends and optimize your sales approach.
Kualifikasi
- Proven experience in Inside Sales, Telesales, or a relevant business development role.
- Strong command of English with excellent verbal and written communication skills.
- Demonstrated ability to meet and overachieve demanding sales quotas.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
- High level of resilience, adaptability, and a positive, solution-oriented mindset.
- Strong negotiation skills with the ability to influence key decision-makers.
- Ability to work effectively in a target-driven, high-pressure environment.