Deskripsi Pekerjaan
Join WNS as an Insurance Specialist and become a vital bridge between clients and insurance solutions. In this compassionate client-facing role, you'll represent our company with dignity and integrity while ensuring seamless compliance with regulatory guidelines. Bridgetowne-based position offering dynamic work in the insurance sector where your expertise will directly impact customer satisfaction and retention. Leverage your communication skills to resolve complex inquiries, process claims efficiently, and maintain accurate documentation. WNS provides comprehensive training to support your professional growth in this customer-centric environment.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding insurance policies and claims
- Process insurance claims with strict adherence to compliance protocols
- Document client interactions and policy details in CRM systems
- Resolve customer complaints with empathy and professionalism
- Collaborate with underwriting and claims departments for complex cases
- Continuously update knowledge on insurance regulations and products
- Maintain performance metrics for call quality and resolution times
Kualifikasi
- Bachelor's degree in Business, Finance, or related field
- 1-2 years of customer service experience preferred
- Strong verbal/written communication skills in English and Filipino
- Proficiency in CRM software and MS Office applications
- Ability to navigate multiple insurance platforms simultaneously
- Detail-oriented with exceptional problem-solving abilities
- Compliance-focused mindset with ethical decision-making skills
- Willingness to work flexible hours including weekends