Deskripsi Pekerjaan
Join PERSOL's dynamic global team as an Internal IT Support Specialist in Kuala Lumpur and drive technological excellence across our operations. In this pivotal role, you'll deliver top-tier helpdesk support to resolve complex technical issues, optimize IT infrastructure for peak performance, and spearhead innovative tech projects that enhance organizational efficiency. You'll work in a collaborative environment where your expertise directly impacts business continuity and user experience. Leverage your technical skills to maintain robust systems, implement best practices, and ensure seamless technology adoption across departments. This position offers the opportunity to grow your career while contributing to a forward-thinking company committed to digital transformation and operational excellence.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Manage and maintain IT systems including servers, workstations, and peripherals
- Install, configure, and troubleshoot desktop/laptop systems and applications
- Document IT processes, procedures, and knowledge base articles
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address potential technical risks
- Assist in IT infrastructure upgrades and security compliance initiatives
Kualifikasi
- Degree in Computer Science, IT, or related technical field
- Minimum 2 years of experience in IT support/helpdesk roles
- Proficiency in Windows/Mac OS and enterprise applications
- Strong knowledge of networking fundamentals and cloud services
- Excellent problem-solving and communication skills
- Relevant certifications (CompTIA A+, Network+, or Microsoft Certified)
- Experience with IT service management tools and protocols