Deskripsi Pekerjaan
Join PT SWZ Tech Indonesia as an iPhone Technician Expert and become part of a dynamic team dedicated to delivering exceptional mobile device repair services. This full-time role offers the opportunity to showcase your technical expertise in diagnosing and resolving both hardware and software issues across iPhone models. You'll work in a fast-paced environment where precision, efficiency, and customer satisfaction are paramount. Our company values continuous learning, providing ongoing training to ensure you stay updated with the latest iOS technologies and repair techniques. With competitive compensation and career advancement opportunities, this position is ideal for passionate technicians seeking to grow their expertise in the mobile technology sector.
Tanggung Jawab
- Diagnose and repair hardware/software issues on iPhone devices with precision
- Perform quality control checks to ensure repair standards exceed customer expectations
- Provide technical guidance to junior technicians and train new repair methodologies
- Document repair processes and maintain accurate service records
- Manage inventory of spare parts and repair tools efficiently
- Collaborate with sales team to deliver post-repair customer support
- Stay current with iOS updates and Apple repair certifications
Kualifikasi
- Minimum 2 years of hands-on iPhone repair experience
- Expert knowledge of iOS systems and iPhone hardware architecture
- Strong diagnostic skills for complex software/hardware failures
- Apple Certified iOS Technician (ACiT) certification preferred
- Excellent problem-solving and troubleshooting abilities
- Customer-focused communication skills
- Ability to work independently and meet repair SLAs
- Familiarity with micro-soldering techniques for advanced repairs