Deskripsi Pekerjaan
SCS Group is seeking a dedicated Island Coordinator to oversee daily operations at our premier island resort in Kepulauan Seribu. As the operational backbone of our hospitality services, you'll ensure seamless guest experiences while maintaining high standards of service excellence. This unique role combines leadership, operational management, and guest relations in a stunning island setting, making it ideal for professionals passionate about tourism and hospitality management.
You'll be responsible for orchestrating daily activities, from administrative tasks to staff supervision, while maintaining pristine facilities and resolving guest inquiries efficiently. The position requires proactive problem-solving skills and the ability to thrive in a remote environment where attention to detail directly impacts guest satisfaction. Join our team to contribute to memorable island experiences while advancing your career in sustainable tourism.
Tanggung Jawab
- Manage daily operational activities and administrative workflows
- Supervise staff performance and ensure productivity standards
- Monitor room cleanliness and facility maintenance protocols
- Handle guest complaints and ensure satisfaction resolution
- Coordinate cross-departmental operations for seamless service delivery
- Implement health and safety compliance procedures
- Manage inventory and operational supplies
- Prepare performance reports for management review
Kualifikasi
- Minimum 2 years hospitality or resort management experience
- Strong leadership and team coordination abilities
- Excellent communication and conflict resolution skills
- Knowledge of hospitality operations and guest services
- Ability to work independently in remote island environments
- Proficiency in hospitality management software
- Fluency in English and Bahasa Indonesia
- High school diploma or equivalent; hospitality certification preferred