Deskripsi Pekerjaan
We Support Inc. is seeking a dynamic IT Account Manager to drive strategic client relationships and deliver end-to-end IT solutions. In this contract role, you'll serve as the primary liaison between business stakeholders and technical teams, ensuring seamless project execution from conception to implementation. You'll identify client needs, translate technical requirements into actionable plans, and foster long-term partnerships while maintaining service excellence.
This position demands a proactive approach to account growth, where you'll collaborate with cross-functional teams to align IT initiatives with business objectives. You'll monitor project performance, resolve operational challenges, and continuously optimize service delivery. The ideal candidate thrives in fast-paced environments and possesses a deep understanding of IT infrastructure and client relationship dynamics.
Join our innovative team in Bonifacio Global City and contribute to delivering transformative IT solutions that empower businesses. We offer competitive compensation and the opportunity to work with industry-leading clients in a dynamic setting.
Tanggung Jawab
- Manage end-to-end delivery of IT projects from requirements gathering to implementation
- Develop and maintain strategic relationships with key business stakeholders
- Translate business needs into technical requirements and project specifications
- Coordinate with technical teams to ensure timely project delivery and quality assurance
- Identify growth opportunities and upsell IT solutions to existing clients
- Monitor project KPIs and provide regular status reports to stakeholders
- Resolve client concerns and implement continuous improvement strategies
Kualifikasi
- Bachelor's degree in IT, Business Administration, or related field
- 3+ years of experience in account management, preferably in IT services
- Strong understanding of IT infrastructure, cloud solutions, and project lifecycles
- Exceptional communication and stakeholder management skills
- Proven ability to manage complex projects with multiple stakeholders
- Experience with CRM systems and project management tools
- Strategic thinking with focus on client retention and business growth