Deskripsi Pekerjaan
Are you looking to accelerate your IT career with a global Managed Service Provider (MSP)? IT by Design Philippines Inc. is seeking a skilled IT Analyst to join our dynamic team in Taguig City. This role is perfect for professionals with at least 2 years of solid IT Service Desk experience who are eager to work with international clients and cutting-edge technologies.
In this role, you will be at the forefront of technical support, resolving complex incidents, and ensuring optimal system performance for our global partners. We pride ourselves on fostering a culture of continuous learning and professional development. If you are a problem-solver with a passion for IT infrastructure and a drive to provide top-tier customer service, we want to hear from you.
Tanggung Jawab
- Provide high-quality technical support for international clients via email, phone, and ticketing systems.
- Troubleshoot hardware, software, network, and application issues within an MSP environment.
- Manage incident lifecycles, ensuring timely resolution and escalation of critical service requests.
- Maintain comprehensive documentation of technical issues, resolutions, and system configurations.
- Collaborate with cross-functional global teams to implement system improvements and updates.
- Ensure adherence to Service Level Agreements (SLAs) and internal standard operating procedures.
- Participate in ongoing training to stay updated with the latest industry best practices and tools.
Kualifikasi
- Minimum of 2 years of hands-on experience in an IT Service Desk or Help Desk environment.
- Strong understanding of Windows/Mac OS environments, Active Directory, and Office 365.
- Basic knowledge of networking concepts (DNS, DHCP, TCP/IP, VPN).
- Proven track record of delivering excellent customer service to diverse international clients.
- Ability to work independently as well as collaboratively in a fast-paced team environment.
- Excellent verbal and written communication skills in English.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation, or Microsoft 365 Certified) are highly preferred.