Deskripsi Pekerjaan
Are you a tech-savvy professional looking to launch your career with a reputable firm? COCOGEN is seeking a dedicated IT Application Associate to join our dynamic team in Ortigas. In this role, you will serve as the backbone of our technical operations, ensuring that our internal and external systems run smoothly and efficiently.
The ideal candidate is a proactive problem-solver who enjoys troubleshooting, automating workflows, and providing top-tier technical support. You will play a vital role in maintaining system integrity, managing user access, and contributing to the digital transformation of our business processes. If you are passionate about IT support and eager to grow within a collaborative environment, we want to hear from you!
Tanggung Jawab
- Provide first-line technical support to end-users for software and application-related issues.
- Monitor and manage the IT service desk ticketing system, ensuring prompt resolution within SLA guidelines.
- Execute and monitor daily batch processes to ensure business continuity.
- Develop and maintain automated reporting tools to support operational decision-making.
- Manage system user access rights, ensuring security protocols and compliance standards are met.
- Perform system health checks and basic maintenance tasks to minimize application downtime.
- Document technical procedures and update internal knowledge base articles.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Fresh graduates are welcome to apply; prior experience in an IT Helpdesk or Application Support role is a plus.
- Basic understanding of database management and SQL scripting.
- Proficiency in Microsoft Office Suite, particularly in Excel for report automation.
- Excellent analytical and troubleshooting skills with a customer-centric mindset.
- Strong verbal and written communication skills in English.
- Ability to work effectively both independently and as part of a high-performing team.