Deskripsi Pekerjaan
Join Skechers' dynamic IT team as a key contributor to our technology infrastructure! As an IT Assistant, you'll be the backbone of our operations, providing critical support and streamlining systems to ensure seamless technology experiences across the organization. This 1-year contract role offers a unique opportunity to make tangible impacts while working with a global leader in footwear and apparel.
In this position, you'll troubleshoot hardware/software issues, coordinate IT service requests, and maintain critical system documentation. You'll collaborate closely with cross-functional teams to implement technology solutions that enhance productivity and user experience. With competitive compensation and a chance to develop your skills in a fast-paced retail environment, this is an ideal stepping stone for IT professionals seeking hands-on experience with enterprise systems.
Skechers offers a collaborative culture where innovation and growth are prioritized. If you're passionate about technology and thrive in problem-solving roles, this contract position provides valuable exposure to IT operations, asset management, and service coordination within a recognized brand.
Tanggung Jawab
- Provide first-level IT support including hardware/software troubleshooting and network issue resolution
- Coordinate and track IT service requests, ensuring timely resolution for all employees
- Assist in setup, configuration, and maintenance of IT equipment and systems
- Document IT processes, inventory, and standard operating procedures
- Monitor system performance and proactively address potential technical issues
- Support software installations, updates, and license management
- Collaborate with IT team on system upgrades and infrastructure improvements
Kualifikasi
- Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
- Minimum 1-2 years of IT support or helpdesk experience
- Proficiency in troubleshooting desktop/laptop hardware and software issues
- Strong knowledge of Windows/macOS operating systems and office productivity suites
- Basic understanding of networking concepts and security protocols
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with IT service management tools (e.g., ServiceNow, Jira) preferred
- Ability to work independently with minimal supervision in a fast-paced environment