Deskripsi Pekerjaan
Join the dynamic team at Newcore Industries as an IT Assistant and become the technical backbone of our operations. We are seeking a proactive and detail-oriented individual to provide essential support, ensuring our digital infrastructure remains robust, secure, and efficient. In this role, you will be the first point of contact for technical assistance, bridging the gap between complex IT systems and our daily business needs.
Your primary focus will be to deliver exceptional user support, troubleshooting a wide range of hardware and software challenges. You will work closely with our IT management to maintain system integrity, manage asset inventories, and implement new technologies that drive productivity. If you have a passion for problem-solving and a desire to grow your career in a supportive environment, we encourage you to apply.
Tanggung Jawab
- Provide exceptional technical support to employees via phone, email, and in-person, ensuring rapid resolution of IT issues.
- Troubleshoot and repair computer hardware, peripherals, and network connectivity problems.
- Install, configure, and deploy new software applications and operating systems as required.
- Maintain accurate records of IT assets, inventory, and helpdesk ticket history.
- Monitor network performance and assist in maintaining the security of company data and systems.
- Collaborate with senior IT staff to implement system upgrades and perform routine maintenance tasks.
- Ensure all IT equipment complies with safety and regulatory standards.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 1-2 years of experience in an IT support, help desk, or technical assistant role.
- Strong knowledge of Microsoft Office Suite and general computer operations.
- Familiarity with hardware components and basic networking concepts (LAN, TCP/IP).
- Excellent problem-solving skills with the ability to communicate technical solutions to non-technical users.
- Strong customer service orientation and a patient, professional demeanor.
- Ability to work independently and manage multiple priorities in a fast-paced environment.