Deskripsi Pekerjaan
Are you a tech-savvy professional looking to launch or advance your career in Information Technology? PeopleFirst is seeking a highly motivated, service-oriented IT Assistant to join our dynamic team in the Central Region. In this role, you will be the first point of contact for technical support, ensuring our internal systems operate smoothly and our staff remains productive.
This position offers a fantastic opportunity to gain hands-on experience in a fast-paced corporate environment. You will work closely with senior IT staff to troubleshoot hardware and software issues, manage user accounts, and contribute to internal IT projects. We value proactive problem-solvers who are eager to learn and committed to delivering exceptional technical support.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of workstations, laptops, and peripheral devices.
- Manage user account creation, password resets, and access rights across internal systems.
- Maintain an accurate inventory of IT assets and software licenses.
- Perform regular system health checks and routine software updates.
- Assist with the deployment of new IT infrastructure and security upgrades.
- Document technical issues and resolutions in the company ticketing system to maintain a knowledge base.
- Collaborate with the IT team to identify recurring technical bottlenecks and propose improvements.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in a technical support or helpdesk role is preferred.
- Proficiency in Windows and macOS operating systems, as well as Microsoft Office 365.
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication skills with a customer-centric approach to problem-solving.
- Ability to multitask and prioritize tasks in a fast-paced work environment.
- A proactive learner who keeps up-to-date with emerging technologies and security trends.
- Experience with remote desktop support tools and mobile device management (MDM) is an added advantage.