Deskripsi Pekerjaan
Join Fersal Hotel Group as an IT Associate and become a vital part of our technology backbone. In this dynamic role, you'll deliver comprehensive IT and MIS support across all hotel departments, ensuring seamless operations and exceptional guest experiences. You'll troubleshoot hardware/software issues, implement system upgrades, and maintain network infrastructure while collaborating with cross-functional teams. This position offers growth opportunities in hospitality technology and exposure to cutting-edge solutions. If you're passionate about problem-solving and thrive in a fast-paced environment, apply now to contribute to our award-winning hotel group's digital transformation journey.
Tanggung Jawab
- Provide comprehensive IT and MIS support to hotel departments including front desk, housekeeping, and management
- Install, configure, and maintain hardware systems (servers, workstations, POS systems)
- Troubleshoot and resolve technical issues affecting hotel operations and guest services
- Manage user accounts, permissions, and access controls across IT systems
- Assist in network administration, security monitoring, and data backup procedures
- Document IT processes, create knowledge base articles, and maintain system inventories
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on new technologies and IT best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in IT support or helpdesk roles
- Proficiency in Windows/Linux operating systems and office applications
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Knowledge of hotel management systems (PMS) is advantageous
- Relevant certifications (CompTIA A+, Microsoft) preferred
- Ability to work flexible hours including weekends and holidays