Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for driving business value through innovation? Hilti is seeking a highly motivated IT Business Analyst specializing in Salesforce to join our dynamic Sales and Marketing IT department in Petaling, Selangor.
In this pivotal role, you will act as the bridge between our business stakeholders and our technical development teams. You will play a critical part in shaping the future of our digital ecosystem by translating complex business requirements into high-impact Salesforce solutions. If you thrive in an environment that values performance, integrity, and teamwork, we want to hear from you.
As part of the Hilti family, you will benefit from a global work culture, continuous professional development, and the opportunity to work on cutting-edge CRM initiatives that impact our sales operations worldwide.
Tanggung Jawab
- Collaborate with business stakeholders to elicit, document, and analyze business requirements for Salesforce CRM enhancements.
- Translate complex business needs into detailed functional specifications and user stories for development teams.
- Configure and maintain Salesforce objects, workflows, validation rules, and page layouts to support operational efficiency.
- Lead user acceptance testing (UAT) and facilitate stakeholder feedback sessions to ensure deliverables meet project objectives.
- Support the end-to-end project lifecycle, from initial scoping and requirement gathering to deployment and post-go-live support.
- Provide training and guidance to internal users to drive adoption and maximize the utilization of Salesforce capabilities.
- Monitor and troubleshoot system performance, proposing continuous improvements to existing processes.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum 3+ years of experience as a Business Analyst or Salesforce Administrator in an enterprise environment.
- Proven expertise in Salesforce CRM (Sales Cloud, Service Cloud, or Marketing Cloud preferred).
- Strong analytical mindset with the ability to map complex business processes and identify optimization opportunities.
- Excellent communication and stakeholder management skills, with the ability to bridge the gap between technical and non-technical teams.
- Experience working within Agile or Scrum development methodologies.
- Salesforce certifications (e.g., Administrator, Platform App Builder) are highly advantageous.