Deskripsi Pekerjaan
Are you a hands-on IT professional with a passion for problem-solving? IntouchCX is looking for a skilled IT Desktop Engineer to join our dynamic team in Cebu. In this role, you will serve as a critical point of contact for our internal stakeholders, ensuring seamless operations by maintaining, troubleshooting, and repairing hardware and software systems in a fast-paced environment.
You will play a vital role in our IT infrastructure, handling everything from workstation deployment to resolving complex technical break/fix issues. We are looking for a proactive technician who thrives in a collaborative culture and is committed to delivering high-quality IT support to keep our business running smoothly.
Tanggung Jawab
- Perform end-to-end installation, configuration, and maintenance of desktop hardware, peripherals, and software applications.
- Diagnose and resolve technical issues related to operating systems, network connectivity, and hardware failures in a break/fix environment.
- Manage inventory of IT assets, ensuring accurate tracking and maintenance of equipment.
- Provide prompt and professional technical support to end-users, ensuring minimal downtime for critical business operations.
- Coordinate with vendors for warranty claims and repair services for hardware equipment.
- Assist in the deployment and management of security patches, software updates, and antivirus protections.
- Document technical procedures and knowledge base articles to improve internal support processes.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2+ years of experience in an IT Desktop support or Helpdesk role.
- Strong proficiency in Windows OS environment, Office 365, and common desktop productivity software.
- Solid understanding of PC hardware components and peripheral troubleshooting.
- Experience with Active Directory, DHCP, DNS, and basic network troubleshooting.
- Strong communication skills with the ability to explain technical concepts to non-technical staff.
- Ability to work independently while contributing to a team-oriented environment.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL are highly desirable.