Deskripsi Pekerjaan
Join Excis Compliance, a global IT support leader driven by innovation and collaboration, as an IT Dispatch Coordinator. In this dynamic role, you will be the central point of contact for coordinating IT support requests, ensuring timely resolution of technical issues, and maintaining seamless communication between IT teams and clients. As an integral part of our growing organization, you'll have the opportunity to develop your skills in IT service management, problem-solving, and client relations while contributing to our mission of delivering exceptional IT support solutions.
We are seeking a detail-oriented professional with strong communication skills and a passion for technology to join our team in Quezon City. If you thrive in a fast-paced environment and enjoy connecting with people while solving technical challenges, this is the perfect opportunity to advance your career in the IT industry.
Tanggung Jawab
- Coordinate and dispatch IT support requests to appropriate technical teams
- Act as the primary point of contact for clients experiencing technical issues
- Monitor and track IT service tickets to ensure timely resolution
- Communicate effectively with clients and internal IT teams
- Maintain detailed documentation of IT incidents and resolutions
- Escalate complex technical issues to senior IT staff when necessary
- Provide basic technical support and troubleshooting assistance
- Analyze service metrics to identify trends and areas for improvement
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- At least 1-2 years of experience in IT support or coordination role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in IT service management tools and software
- Ability to work well under pressure and manage multiple priorities
- Knowledge of IT infrastructure and common technical issues
- Customer service orientation with a focus on client satisfaction