Deskripsi Pekerjaan
Are you a hands-on IT professional looking to elevate your career within a dynamic, global organization? Mewah Group is seeking a proactive IT Engineer to join our team in Pulau Indah, Selangor. In this role, you will be the backbone of our IT infrastructure, ensuring seamless network operations while providing top-tier service desk support to our growing workforce.
At Mewah Group, we value innovation, collaboration, and professional development. We offer a supportive work environment that encourages growth, coupled with flexible work-from-home options to ensure a healthy work-life balance. If you are passionate about troubleshooting complex technical issues, optimizing network performance, and delivering excellent user experiences, we want to hear from you.
Tanggung Jawab
- Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless access points to ensure 99.9% uptime.
- Provide comprehensive L1/L2 technical support to end-users for hardware, software, and network connectivity issues.
- Perform routine system health checks, patch management, and security updates across enterprise systems.
- Manage user accounts, access permissions, and security protocols in Active Directory and O365 environments.
- Collaborate with cross-functional teams to deploy new IT projects and technology upgrades.
- Document technical processes, troubleshooting guides, and infrastructure configurations for knowledge sharing.
- Coordinate with external vendors and ISPs to resolve escalated hardware or service disruptions.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related technical field.
- Minimum 2-4 years of experience in network administration or IT service desk support.
- Solid understanding of TCP/IP, DNS, DHCP, VPN, and VLAN configurations.
- Proven ability to troubleshoot Windows OS, Microsoft Office 365, and enterprise hardware.
- Strong analytical skills with a focus on problem-solving and root-cause identification.
- Excellent verbal and written communication skills in English and Malay.
- Industry certifications such as CCNA, CompTIA Network+, or Microsoft Certified Professional are highly desirable.