Deskripsi Pekerjaan
Elevate Your Career at the World's Best Airport Hotel!
Crowne Plaza Hotels & Resorts, an award-winning brand under the IHG Hotels & Resorts umbrella, is renowned for delivering exceptional guest experiences. Located within the award-winning Singapore Changi Airport, our property sets the global standard for airport hospitality. We are currently seeking a dedicated and technically proficient IT Executive to join our high-performing team.
As an IT Executive, you will be the backbone of our technological operations. Your primary mission is to ensure the absolute reliability, security, and efficiency of our entire IT ecosystem. This includes managing network infrastructure, administering critical hotel applications (such as Opera PMS), overseeing cybersecurity measures, and providing top-tier technical support to users across the hotel.
You will report directly to the IT Manager and have the opportunity to work on diverse projects, from upgrading our network hardware to implementing new cloud-based solutions. Your role is pivotal in maintaining the seamless connectivity that our sophisticated business and leisure travelers expect, as well as ensuring our internal teams have the tools they need to excel.
What We Offer:
- A vibrant and dynamic work environment at a globally recognized landmark.
- Opportunities for professional development and cross-training within the IHG network.
- Competitive remuneration package, including service charges and benefits.
- The chance to work with cutting-edge technology in one of the most unique hotel environments in the world.
If you are an IT professional with a passion for problem-solving and a desire to contribute to a world-class guest experience, we want to hear from you. Join us in shaping the future of hospitality technology.
Tanggung Jawab
- Manage and maintain the hotel's Local Area Network (LAN), Wide Area Network (WAN), Wi-Fi infrastructure, and all server hardware and software.
- Provide first and second-level technical support to hotel colleagues and guests, ensuring all IT issues are resolved efficiently and professionally.
- Administer and support critical hotel systems including Property Management Systems (Opera PMS), Point-of-Sale (POS) systems, and other business applications.
- Implement and monitor robust cybersecurity protocols to protect sensitive hotel and guest data from potential threats.
- Manage user accounts, access controls, and system permissions across Microsoft 365, Active Directory, and other enterprise platforms.
- Coordinate with external vendors and service providers for the procurement, maintenance, and troubleshooting of IT equipment and network services.
- Conduct regular system backups, disaster recovery drills, and system health checks to ensure business continuity.
- Assist in the planning and execution of IT projects, system upgrades, and the integration of new technologies to enhance operational efficiency.
Kualifikasi
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
- Minimum 2 years of experience in an IT support or executive role, preferably within the hospitality industry.
- Strong technical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, and virtualized environments (Hyper-V/VMware).
- Hands-on experience with hospitality systems such as Opera PMS, Micros POS, or similar systems is highly advantageous.
- Solid understanding of networking principles (TCP/IP, DNS, DHCP, VLANs, VPNs) and firewalls (e.g., Fortinet, Cisco ASA).
- Excellent analytical and problem-solving skills with a strong attention to detail.
- Outstanding interpersonal and communication skills, with a strong focus on customer service.
- Ability to work independently, prioritize tasks, and manage multiple incidents simultaneously in a high-pressure environment.