Deskripsi Pekerjaan
Join City Facilities Management as an IT Executive and become a cornerstone of our digital transformation journey. This entry-to-mid-level role offers the opportunity to deploy cutting-edge technologies while delivering essential Level 1 end-user support. You'll empower our team by ensuring seamless access to critical business applications and infrastructure, troubleshooting hardware/software issues with precision, and maintaining optimal system performance across diverse operational environments.
We're seeking a proactive problem-solver passionate about bridging technology gaps and enhancing user productivity. This position provides hands-on experience with modern IT infrastructure while collaborating with cross-functional teams to implement innovative solutions. If you thrive in dynamic settings where your technical expertise directly impacts business success, this role is your gateway to professional growth in Singapore's vibrant tech landscape.
Tanggung Jawab
- Provide comprehensive Level 1 end-user support for hardware, software, and network systems
- Diagnose and resolve technical issues efficiently to minimize operational downtime
- Deploy and configure new IT systems, peripherals, and software solutions
- Maintain accurate documentation of support tickets, system configurations, and procedures
- Collaborate with senior IT staff on infrastructure upgrades and security protocols
- Train users on new technologies and best practices for system utilization
- Monitor system performance and proactively address potential technical risks
Kualifikasi
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- 1-3 years of experience in technical support or IT operations
- Strong proficiency in Windows/macOS operating systems and Microsoft Office suite
- Knowledge of network fundamentals, security practices, and cloud services
- Excellent troubleshooting skills with ability to work under pressure
- Relevant certifications (CompTIA A+, Network+, or Microsoft 365) preferred
- Exceptional communication skills and customer service orientation