Deskripsi Pekerjaan
Join our dynamic IT Helpdesk team as an Analyst and become a vital part of our cross-regional support infrastructure! This exciting opportunity allows you to deliver exceptional technical assistance to users and stakeholders across multiple locations, ensuring seamless IT operations and digital workplace experiences. You'll be at the forefront of troubleshooting complex hardware, software, and network issues while maintaining high service standards in a fast-paced environment.
We're seeking a proactive problem-solver with strong technical acumen and excellent communication skills to join our collaborative team. You'll leverage your expertise to resolve incidents efficiently, document processes, and contribute to continuous service improvements. This role offers tremendous growth potential in a supportive organization that values innovation and professional development.
As an IT Helpdesk Analyst, you'll gain exposure to diverse technologies while making tangible impacts on user productivity. If you're passionate about technology and committed to delivering outstanding customer service, we invite you to apply and help us shape the future of IT support at Averis Sdn Bhd.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network systems
- Diagnose and resolve IT incidents across cross-regional user base
- Manage service requests via ticketing systems with SLA adherence
- Assist with system access, configuration, and user account management
- Document technical procedures and create knowledge base articles
- Collaborate with global IT teams on complex issue resolution
- Conduct regular equipment maintenance and security updates
- Train users on new technologies and best practices
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- 1-3 years of experience in IT helpdesk or technical support
- Strong knowledge of Windows/macOS, networking, and cloud services
- Experience with service desk tools (ServiceNow, Jira, etc.)
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication and customer service skills
- CompTIA A+/Network+ or Microsoft certifications preferred
- Ability to work independently and collaborate in cross-functional teams