Deskripsi Pekerjaan
We are seeking a motivated and customer-focused IT Helpdesk / Desktop Support Engineer (Level 1) to join our client's growing team in Singapore. This role is ideal for individuals with a passion for technology and a strong desire to provide excellent end-user support.
As the first point of contact for technical issues, you will play a critical role in ensuring smooth IT operations across the organization. You will handle incoming support requests, troubleshoot hardware and software problems, and escalate complex issues to senior engineers. This position offers a structured work environment with 5 working days per week and the opportunity to develop your skills in a supportive setting.
If you are a proactive problem-solver with a knack for clear communication and a drive to deliver results, we invite you to apply and grow your career with a reputable company.
Tanggung Jawab
- Provide first-level technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Install, configure, and maintain desktop systems, peripherals, and software applications
- Manage user accounts, permissions, and access rights in Active Directory and Office 365
- Log, track, and escalate incidents using the IT service management ticketing system
- Assist with IT asset inventory, procurement, and deployment
- Collaborate with Level 2/3 support teams to ensure timely resolution of complex issues
- Maintain documentation for standard operating procedures and knowledge base articles
Kualifikasi
- Diploma or degree in Information Technology, Computer Science, or a related field
- Minimum 1 year of experience in an IT helpdesk or desktop support role
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, Office 365 administration, and ticketing tools
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and within a team, with a willingness to learn new technologies