Deskripsi Pekerjaan
PT Langit Metal Industry is seeking a highly skilled and bilingual IT Helpdesk Engineer to join our dynamic team in Jakarta Selatan. This role is critical for maintaining the operational integrity of our IT infrastructure and ensuring seamless technical communication between our local operations and regional stakeholders. As an IT Helpdesk Engineer, you will be the first point of contact for technical issues, providing comprehensive support and maintaining our server systems to ensure zero downtime.
The ideal candidate possesses a unique blend of technical expertise and linguistic proficiency in Mandarin. You will play a pivotal role in daily monitoring, server inspection, and the maintenance of IT devices. We offer a competitive salary range of Rp 10.000.000 to Rp 15.000.000 and a professional environment where technical growth is encouraged. If you are a proactive problem-solver with a passion for IT infrastructure and excellent communication skills, we invite you to apply for this full-time position.
Our IT department is the backbone of our industrial operations, and your contribution will directly impact our productivity. You will work with the latest technologies and be responsible for the health of our local area networks, server hardware, and end-user computing devices. Join PT Langit Metal Industry and take your career to the next level in a stable and growing industry.
Tanggung Jawab
- Conduct daily monitoring and routine inspection of server health and network stability to ensure optimal performance.
- Provide technical support and troubleshooting for hardware, software, and peripheral devices for all employees.
- Act as the primary technical liaison for Mandarin-speaking stakeholders and headquarters regarding IT system updates.
- Install, configure, and maintain workstations, operating systems, and essential business applications.
- Manage user accounts, permissions, and security settings within the corporate network environment.
- Maintain comprehensive documentation of IT incidents, system configurations, and maintenance logs.
- Assist in the procurement and inventory management of IT assets and equipment.
- Perform regular data backups and ensure the integrity of disaster recovery protocols.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Fluency in Mandarin (written and spoken) is mandatory to facilitate communication with regional teams.
- Minimum 2-3 years of proven experience in an IT Helpdesk or Technical Support role.
- Strong knowledge of Windows Server environments, Active Directory, and Networking (TCP/IP, DNS, DHCP).
- Proficiency in troubleshooting hardware issues (PC, Printers, Servers) and software applications.
- Excellent analytical and problem-solving skills with a high attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CCNA, MCSA) are highly desirable.