Deskripsi Pekerjaan
Join ServiceOne Solutions Malaysia as an IT Helpdesk Engineer and become a vital part of our dynamic IT support team. We're seeking a technically skilled professional with full Spanish language proficiency to deliver exceptional technical assistance to our diverse internal workforce. In this customer-facing role, you'll serve as the primary point of contact for resolving IT-related challenges, ensuring seamless operations across our organization.
Your expertise will be instrumental in diagnosing hardware/software issues, configuring systems, and providing clear solutions to users. This unique opportunity allows you to leverage your Spanish language skills to support Spanish-speaking colleagues while building technical expertise in a collaborative environment. At ServiceOne Solutions Malaysia, we value continuous learning and professional growth, offering pathways for skill development in enterprise IT support.
If you're passionate about technology, possess strong problem-solving abilities, and excel in multilingual communication, we invite you to apply. Help us maintain our reputation for reliable IT infrastructure while advancing your career in Kuala Lumpur's thriving tech sector.
Tanggung Jawab
- Provide first-level technical support to internal users via phone, email, and in-person channels
- Diagnose and resolve hardware/software issues including operating systems, applications, and network connectivity
- Install, configure, and maintain computer systems, peripherals, and software installations
- Document all interactions, resolutions, and changes in IT service management systems
- Collaborate with senior engineers to escalate complex technical issues
- Deliver Spanish-language technical support to Spanish-speaking employees
- Assist with IT security best practices and data protection protocols
- Conduct user training on new systems and software solutions
Kualifikasi
- Full professional proficiency in Spanish language (written and spoken)
- 1-3 years of experience in IT helpdesk or technical support roles
- Strong knowledge of desktop/laptop hardware, Windows/macOS systems, and common business applications
- CompTIA A+, Microsoft 365 Fundamentals, or equivalent certification preferred
- Excellent problem-solving skills with ability to troubleshoot complex technical issues
- Customer-focused attitude with exceptional communication abilities
- Ability to work independently and collaboratively in fast-paced environments
- Bachelor's degree in IT, Computer Science, or related field preferred