Deskripsi Pekerjaan
Are you an IT professional seeking a stable, permanent Work-From-Home career? Join EMAPTA as an IT Helpdesk - Identity & Access Management (IAM) Specialist. In this pivotal role, you will serve as the gatekeeper for global client access, managing SaaS platforms, user provisioning, and critical integrations. We are looking for a detail-oriented individual who thrives in a dynamic remote environment. This is a full-time position with shifting schedules, offering a fantastic opportunity to build a long-term career in IT infrastructure without the daily commute.
As an IAM Specialist, you will ensure that the right people have the right access at the right time, maintaining high security standards across our client ecosystems. You will be responsible for streamlining the user experience while enforcing strict security policies. If you are passionate about technology, security, and providing top-tier support from the comfort of your home, we want to hear from you. This role offers excellent growth opportunities within the IT sector, allowing you to expand your technical expertise in a global setting.
Tanggung Jawab
- Manage and administer SaaS access rights for global clients, ensuring secure and efficient user onboarding.
- Execute user provisioning and deprovisioning processes across various identity management systems.
- Troubleshoot and resolve IAM-related tickets and access issues in a timely manner.
- Collaborate with cross-functional teams to integrate identity solutions with existing business workflows.
- Document standard operating procedures (SOPs) for access management and security protocols.
- Maintain up-to-date knowledge of identity security trends and compliance requirements.
- Provide technical support for SSO (Single Sign-On) implementations and troubleshooting.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT Helpdesk or Technical Support roles.
- Familiarity with Identity and Access Management (IAM) concepts and tools (e.g., Okta, Azure AD, Active Directory).
- Strong understanding of SaaS platforms and user lifecycle management.
- Excellent written and verbal communication skills for interacting with international clients.
- Must have a reliable home office setup and a high-speed internet connection.
- Ability to work in a shifting schedule (e.g., rotating shifts) as required by business needs.