Deskripsi Pekerjaan
Join H2 Software Consulting Services Inc. as an IT Helpdesk/Service Desk Analyst and be the first line of defense for our organization's technology needs. We are seeking a detail-oriented professional who excels at troubleshooting hardware and software issues, managing user tickets, and ensuring a seamless IT experience for our team. In this role, you will handle a high volume of inquiries, resolve technical problems efficiently, and provide excellent customer service. This is an excellent opportunity for an IT professional to grow their career in a dynamic consulting environment.
As a Service Desk Analyst, you will act as the primary point of contact for employees, bridging the gap between technical teams and end-users. You will ensure that business operations continue smoothly by maintaining IT systems, providing timely support, and documenting technical solutions. If you are passionate about technology and enjoy solving complex problems in a fast-paced setting, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Manage and resolve incoming helpdesk tickets via email, phone, and ticketing systems efficiently.
- Install, configure, and maintain computer peripherals, printers, and network devices.
- Assist in the setup and migration of desktop environments, operating systems, and user accounts.
- Monitor system performance and respond to alerts to ensure maximum business continuity.
- Document technical procedures and maintain a comprehensive knowledge base for common issues.
- Collaborate with senior IT staff to escalate and resolve complex technical incidents.
- Perform routine system updates and security patching to maintain system integrity.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 1-3 years of experience in a Helpdesk or Service Desk role.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, LAN, and VPN).
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to work independently, prioritize multiple tasks, and meet deadlines.
- Willingness to work on-site in Makati City, Metro Manila.