IT Helpdesk Specialist

Office Partners 360, a leading provider of innovative IT solutions, is seeking a dedicated and skilled IT Helpdesk Specialist to join our expanding team in Davao City. As a key member of our support team, you will be the first point of contact for our clients, delivering exceptional remote technical assistance and ensuring their systems run smoothly. Your mission is to resolve issues efficiently while delivering outstanding customer service, one call at a time.

We offer a competitive salary package ranging from ₱35,000 to ₱42,000 per month, plus performance bonuses and other exciting benefits. At Office Partners 360, we invest in our people—providing continuous training, career growth opportunities, and a collaborative work environment that values your contributions.

Key Responsibilities:

• Respond to incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware and software issues across Windows and Mac environments.
• Install, configure, and maintain computer systems and peripherals.
• Manage user accounts, passwords, and access permissions.
• Document and track issues in our helpdesk platform.
• Escalate complex problems to senior engineers as needed.
• Maintain high levels of customer satisfaction through professional communication.

What We’re Looking For:

• At least 1-2 years of experience in IT support or helpdesk role.
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking.
• Familiarity with remote desktop tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, service-oriented environment.
• Relevant certifications (CompTIA A+, ITIL) are a plus.

If you are passionate about technology and helping others, we want to hear from you! Apply today and take your IT career to the next level with Office Partners 360.