Deskripsi Pekerjaan
Join Cognizant's global IT support team as an IT Helpdesk Specialist for our prestigious retail clients. In this dynamic role, you'll be the first point of contact for resolving technical issues, ensuring seamless digital experiences for customers and employees across retail operations. You'll work with cutting-edge technologies while supporting diverse business-critical systems. This position offers unparalleled opportunities to develop your technical expertise in a fast-paced, client-focused environment. Cognizant provides comprehensive training programs and career advancement pathways for dedicated professionals looking to grow in the IT support domain. If you're passionate about technology and thrive in collaborative settings, this is your chance to make a tangible impact while working with industry leaders.
Tanggung Jawab
- Provide Tier 1/2 technical support for retail clients via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues affecting retail operations
- Manage service tickets using ITSM tools with strict SLA adherence
- Install, configure, and maintain POS systems, kiosks, and retail applications
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct periodic system health checks and preventive maintenance
Kualifikasi
- Associate degree in Computer Science, IT, or related field (or equivalent experience)
- 1-3 years of experience in IT helpdesk or technical support roles
- Strong knowledge of Windows OS, networking fundamentals, and retail systems
- Proficiency in remote support tools and ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting skills with hardware and software diagnostics
- Customer-focused mindset with exceptional communication skills
- ITIL Foundation certification preferred