Deskripsi Pekerjaan
Are you a tech-savvy individual looking to kickstart your career in the IT industry? Prime@Technology Specialists, Inc. is seeking a motivated and customer-oriented IT Helpdesk Support Specialist to join our dynamic team in Bohol. This is an excellent opportunity for fresh graduates to gain hands-on experience, develop troubleshooting skills, and grow within a supportive professional environment.
As the first point of contact for our users, you will play a vital role in ensuring seamless business operations by providing high-quality technical support via phone, email, and our ticketing platform. We value passion, curiosity, and a proactive mindset. If you enjoy solving technical puzzles and helping others resolve their digital challenges, we want to hear from you!
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network-related issues.
- Document all support interactions, resolutions, and requests within the company ticketing system.
- Troubleshoot desktop applications, operating systems, and basic connectivity problems.
- Assist users with password resets, account access, and peripheral device configuration.
- Escalate complex technical issues to the senior support team with clear documentation.
- Maintain a high level of customer service and communication during all support engagements.
- Support the setup and deployment of workstations for new hires.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Fresh graduates are encouraged to apply).
- Basic understanding of networking concepts, Windows OS, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills in English and Filipino.
- Customer-centric mindset with a friendly and patient professional demeanor.
- Ability to work independently as well as collaboratively within a team.
- A proactive learner who keeps up with current IT trends and technologies.