Deskripsi Pekerjaan
Join Leslie Corporation as an IT Helpdesk Technician and become an essential part of our technology support team. We are seeking a dedicated professional with a passion for solving technical challenges and providing exceptional service to our internal users. As the first point of contact for all IT-related issues, you'll play a crucial role in maintaining operational efficiency across our organization.
In this role, you will diagnose and resolve hardware and software problems, install and configure computer systems, and provide technical support to employees. You'll work in a dynamic environment where your problem-solving skills and technical expertise will directly impact our productivity. Leslie Corporation offers a collaborative work culture with opportunities for professional growth and skill development.
We value candidates who are not only technically proficient but also possess excellent communication skills and a customer service mindset. If you're looking to advance your career in IT while making a tangible difference in a supportive organization, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Provide first-level technical support to resolve hardware, software, and network issues
- Diagnose and troubleshoot computer systems, printers, and other IT equipment
- Install, configure, and maintain software applications and operating systems
- Assist with network connectivity issues and basic system administration tasks
- Create and maintain documentation of technical issues and resolutions
- Collaborate with the IT team to implement system improvements and upgrades
- Train users on new technologies and proper system usage
- Monitor system performance and report potential security concerns
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or helpdesk role
- Proficiency in Windows and macOS operating systems
- Strong knowledge of network protocols and connectivity issues
- Familiarity with Microsoft Office 365 and other business applications
- Excellent problem-solving and communication skills
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate are preferred
- Ability to work independently and as part of a team in a fast-paced environment