Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for problem-solving? Quantrics is looking for a dedicated IT Helpdesk Technician to join our dynamic team in Taytay, Rizal. In this role, you will be the first line of defense for our remote workforce, ensuring that our team remains productive by resolving technical hurdles efficiently.
As an IT Helpdesk Technician, you will provide high-quality remote technical support via phone, email, and ticketing systems. You will troubleshoot hardware and software issues, manage user access, and contribute to the seamless operation of our IT infrastructure. If you thrive in a fast-paced environment and take pride in delivering exceptional service, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support for remote employees regarding hardware, software, and network connectivity issues.
- Document, track, and monitor all incoming support requests via the ticketing system to ensure timely resolution.
- Troubleshoot operating system errors, software installations, and peripheral device configurations.
- Escalate complex technical issues to Tier 2 or Tier 3 support teams while maintaining clear communication with the end-user.
- Perform remote diagnostics and utilize remote desktop tools to resolve user issues effectively.
- Maintain internal knowledge base documentation by creating clear guides and troubleshooting steps for common problems.
- Assist with user account management, including password resets and access provisioning.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in an IT Helpdesk, Technical Support, or Service Desk role.
- Strong understanding of Windows/macOS operating systems and common business software suites (MS Office, O365).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Proven ability to troubleshoot hardware/software issues in a remote or work-from-home setup.
- Knowledge of networking basics (VPN, Wi-Fi, IP addressing) is highly desirable.
- Strong customer service orientation with a proactive and problem-solving mindset.