Deskripsi Pekerjaan
Sogo, a premier name in the retail industry, is seeking a dynamic and highly skilled IT Manager / Assistant Manager (Support) to join our technology team in the heart of Kuala Lumpur. This is a pivotal role designed for a technical leader who thrives in fast-paced retail environments where system uptime and operational efficiency are critical to business success.
In this role, you will be the backbone of our digital operations, ensuring that our IT infrastructure, POS systems, and storage solutions are optimized and resilient. You will lead technical initiatives, oversee critical maintenance schedules, and provide expert-level troubleshooting for both hardware and software applications. We are looking for a candidate who combines deep technical expertise with a proactive mindset to anticipate challenges before they impact our customers or staff.
As a key member of the IT department, you will bridge the gap between technical excellence and business continuity. Whether it is managing high-capacity NAS storage devices or ensuring our Point of Sale (POS) systems are running at peak performance during peak shopping hours, your impact will be felt across every floor of our department store. If you are ready to take the next step in your career with a reputable brand, Sogo offers a collaborative environment where your technical contributions are valued and rewarded.
Tanggung Jawab
- Oversee the daily operations and periodic maintenance of the company's IT infrastructure and hardware equipment.
- Manage and optimize POS (Point of Sale) systems to ensure seamless transactions and zero downtime during retail operations.
- Configure, maintain, and monitor NAS storage devices and server environments to ensure data integrity and accessibility.
- Lead the troubleshooting process for complex software applications and network connectivity issues.
- Develop and implement IT support protocols to improve response times and service quality for all departments.
- Coordinate with external vendors and service providers for equipment procurement and specialized technical repairs.
- Conduct regular system audits and performance monitoring to identify and resolve potential bottlenecks.
- Supervise and mentor junior support staff, providing technical guidance and performance feedback.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field of study.
- Minimum of 5-8 years of experience in IT support and infrastructure, preferably within the retail or FMCG sector.
- Proven expertise in managing POS systems, NAS storage, and enterprise-level software applications.
- Strong technical knowledge of Windows/Linux server environments and network troubleshooting.
- Excellent leadership skills with the ability to manage a technical team and prioritize tasks effectively.
- Strong analytical and problem-solving skills, with a focus on business continuity.
- Professional certifications such as ITIL, CCNA, or Microsoft Certified Systems Engineer (MCSE) are highly advantageous.
- Ability to work flexible hours if required to support retail operational needs.