Deskripsi Pekerjaan
Are you a strategic IT leader passionate about driving retail innovation? Robinsons Retail Holdings, Inc. is looking for a seasoned IT Manager to oversee our application support operations and lead mission-critical digital projects. In this role, you will be the bridge between technical excellence and business continuity, ensuring that our retail systems remain robust, scalable, and fully aligned with our digital transformation roadmap.
You will lead a high-performing team responsible for the end-to-end management of business applications. This position requires a proactive mindset, combining hands-on technical support management with strong project management capabilities to deliver solutions that empower our business units. If you thrive in a fast-paced retail environment and have a proven track record of maintaining high system availability, we want to hear from you.
Tanggung Jawab
- Lead and mentor a team of application support specialists to ensure 99.9% uptime for core retail business applications.
- Manage the end-to-end lifecycle of IT application projects, from requirement gathering to deployment and post-go-live support.
- Collaborate with cross-functional stakeholders to align IT infrastructure with business digital initiatives.
- Implement and refine ITIL-based incident management and change management processes.
- Monitor system performance, perform root-cause analysis, and execute preventive maintenance strategies.
- Manage vendor relationships and service level agreements (SLAs) for third-party software and digital solutions.
- Develop and maintain technical documentation, system architectures, and operational playbooks.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5-7 years of experience in IT operations, specifically focusing on application support and project management.
- Strong experience in managing retail or enterprise-level software ecosystems (ERP, POS, CRM, or E-commerce).
- Proven proficiency in Project Management methodologies (Agile, Scrum, or PMP/Prince2).
- Solid technical foundation in database management (SQL), cloud services (AWS/Azure), and integration middleware.
- Excellent leadership, communication, and stakeholder management skills.
- Certification in ITIL or PMP is highly preferred.