Deskripsi Pekerjaan
Join Concepcion Industrial Corporation as an IT Operations Lead and spearhead our technology infrastructure strategy. In this critical leadership role, you'll oversee end-to-end IT support operations across all corporate entities, ensuring seamless service delivery while driving innovation in our digital ecosystem. You'll lead a dynamic team of IT professionals, optimize service management workflows, and implement robust ITIL frameworks to enhance operational efficiency. This position offers the opportunity to shape our technology roadmap while maintaining 99.9% system uptime for our manufacturing and distribution networks.
As the guardian of our IT infrastructure, you'll collaborate with cross-functional teams to align technology initiatives with business objectives. Your expertise will be vital in implementing disaster recovery plans, managing vendor relationships, and ensuring compliance with industry security standards. This is a strategic role where your leadership directly impacts organizational productivity and digital transformation success.
Tanggung Jawab
- Oversee daily IT support operations across all corporate entities, ensuring SLA compliance and service excellence
- Lead and mentor a team of IT professionals, fostering professional development and high performance
- Implement and optimize ITIL service management frameworks for incident, problem, and change management
- Develop and execute IT infrastructure strategies aligned with business growth objectives
- Coordinate cross-functional IT projects including system migrations and technology upgrades
- Establish IT policies, procedures, and documentation standards for operational efficiency
- Manage IT asset lifecycle and vendor relationships to optimize service delivery
- Monitor system performance and proactively address potential infrastructure risks
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- Minimum 5 years of IT operations experience with 2+ years in leadership role
- Strong expertise in ITIL service management frameworks and IT service delivery
- Proven experience managing IT teams in enterprise environments
- Deep knowledge of IT infrastructure including servers, networks, and cloud services
- Excellent problem-solving abilities with experience in incident management
- Strong project management skills with experience in IT transformation projects
- Relevant certifications (e.g., ITIL, CompTIA Server+, CCNA) preferred