Deskripsi Pekerjaan
Are you a tech-savvy professional with a knack for streamlining business processes? Coventry Enterprises is seeking a detail-oriented IT & Operations Support Specialist to join our dynamic team in the heart of One North. In this role, you will act as the backbone of our daily operations, ensuring that our technical infrastructure and internal workflows run with maximum efficiency.
This position is perfect for a proactive problem-solver who enjoys wearing multiple hats. You will be instrumental in bridging the gap between technical IT requirements and operational excellence. If you are passionate about troubleshooting, system optimization, and supporting high-performance teams in a fast-paced environment, we want to hear from you.
You will play a critical role in maintaining high system availability, supporting end-users with technical queries, and refining operational protocols to ensure Coventry Enterprises stays ahead of the curve. This contract role offers a fantastic opportunity to gain exposure to enterprise-level operations while working within Singapore's vibrant tech hub.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network connectivity issues.
- Manage, monitor, and maintain internal IT systems to ensure 99.9% uptime.
- Coordinate with cross-functional teams to streamline operational workflows and improve productivity.
- Maintain comprehensive documentation of IT assets, software licenses, and operational procedures.
- Administer user accounts, permissions, and system access rights across various platforms.
- Assist in the implementation of new software tools and participate in IT project rollouts.
- Conduct regular system audits and perform preventive maintenance tasks.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in an IT support or operations-focused role.
- Strong troubleshooting skills with proficiency in Windows/macOS and cloud-based business applications.
- Experience with helpdesk ticketing systems and remote support tools.
- Strong communication skills, with the ability to explain technical concepts to non-technical staff.
- Ability to work independently and manage competing priorities in a contract-based environment.
- Familiarity with cybersecurity best practices and data privacy standards.