Deskripsi Pekerjaan
Join Infinity Financial's innovative IT team as an IT Operations Support Specialist! We're seeking a technically skilled professional to maintain our robust digital infrastructure while delivering exceptional user experiences. In this pivotal role, you'll be the backbone of our operational efficiency, ensuring seamless technology services across the organization. Your expertise will directly support our financial services operations while maintaining industry-leading security standards. This position offers dynamic exposure to enterprise systems in a fast-paced financial environment with clear pathways for professional growth.
Infinity Financial provides a collaborative culture where your technical skills will be valued and expanded. You'll work with cutting-edge technologies while contributing to mission-critical systems that drive our business success. We offer competitive compensation and ongoing training opportunities to help you advance your career in IT operations.
Tanggung Jawab
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Monitor system performance and proactively resolve operational bottlenecks
- Implement security protocols and conduct vulnerability assessments
- Manage user accounts, permissions, and access controls
- Document IT processes, incidents, and resolutions
- Collaborate with vendors for hardware/software maintenance
- Assist in disaster recovery planning and testing
- Support system migrations and infrastructure upgrades
Kualifikasi
- Diploma or degree in Computer Science, IT, or related field
- 2+ years experience in IT operations or technical support
- Proficiency with Windows Server, Active Directory, and virtualization
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent troubleshooting and documentation skills
- Ability to work independently with minimal supervision