Deskripsi Pekerjaan
Launch your IT career with Foodpanda as an IT Service Delivery Intern! Join our dynamic team where you'll gain hands-on experience supporting critical IT infrastructure while learning industry best practices. This immersive internship offers progressive responsibilities, starting with daily operational support and evolving into independent project work under expert guidance. You'll work directly with our service delivery team to resolve technical issues, optimize system performance, and implement IT service management frameworks like ITIL. This is your opportunity to develop practical skills in incident management, user support, and IT operations within one of Southeast Asia's leading food delivery platforms.
As part of our innovative tech ecosystem, you'll contribute to maintaining seamless digital experiences for millions of users while collaborating with cross-functional teams. We provide mentorship, real-world challenges, and exposure to cutting-edge technologies that will accelerate your professional growth. Perfect for aspiring IT professionals seeking to build a strong foundation in service delivery methodologies.
Tanggung Jawab
- Provide daily IT support for internal users including troubleshooting hardware/software issues
- Assist in monitoring IT systems and infrastructure to ensure optimal performance
- Document service delivery processes and incident management procedures
- Participate in IT service improvement initiatives and system maintenance
- Collaborate with team on IT service management framework implementation
- Support IT asset management and configuration management activities
- Contribute to knowledge base development and user documentation
Kualifikasi
- Currently pursuing Bachelor's degree in IT, Computer Science, or related field
- Basic understanding of IT infrastructure components (networking, systems, security)
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office and basic diagnostic tools
- Ability to work independently and in collaborative team environments
- Proactive attitude with eagerness to learn new technologies
- Relevant coursework or exposure to IT service management preferred