Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for problem-solving? We are looking for a dedicated IT Service Desk specialist to join our dynamic team in Jakarta Utara. In this role, you will serve as the primary point of contact for technical support, ensuring that our internal operations run smoothly and efficiently. You will have the opportunity to work with diverse technologies, troubleshoot complex issues, and contribute to the overall productivity of our organization.
The ideal candidate is proactive, service-oriented, and capable of managing multiple requests in a fast-paced environment. If you thrive on helping others resolve technical roadblocks and are eager to grow your career in IT infrastructure and support, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Manage incident tracking and resolution to ensure timely responses and high user satisfaction.
- Install, configure, and maintain workstation hardware, peripheral devices, and standard corporate software.
- Perform routine system monitoring and health checks on office IT equipment.
- Maintain and update technical documentation, FAQs, and knowledge base articles for end-users.
- Escalate critical technical issues to the senior infrastructure team while providing regular status updates.
- Assist in the onboarding process by setting up accounts and workstations for new employees.
Kualifikasi
- Minimum Diploma (D3) degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in an IT Helpdesk or technical support role.
- Strong understanding of Windows and macOS operating systems.
- Proficiency in troubleshooting common office applications, including Microsoft Office 365 and email clients.
- Familiarity with basic network troubleshooting (TCP/IP, Wi-Fi, VPN).
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong interpersonal skills with a patient and professional approach to customer service.
- Ability to work independently as well as part of a collaborative team.