Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career in cloud infrastructure and enterprise support? Integrated OS is seeking a highly motivated IT Service Desk Engineer to join our dynamic team in Muntinlupa City. In this role, you will be the first line of defense, providing world-class technical support to our end users while gaining hands-on experience with cutting-edge Windows Server and Azure environments.
You will play a critical role in maintaining our operational excellence by troubleshooting complex issues, managing user access, and ensuring that our IT services run smoothly. If you are passionate about problem-solving, possess strong communication skills, and are eager to work in a collaborative, fast-paced environment, we want to hear from you.
Tanggung Jawab
- Serve as the initial point of contact for all IT support tickets, providing prompt and professional L1 resolution.
- Manage and maintain Windows Server environments, including updates, patching, and security monitoring.
- Administer Azure cloud services, including user management, resource monitoring, and configuration.
- Troubleshoot hardware, software, and network connectivity issues for remote and on-site end users.
- Escalate complex technical issues to L2/L3 support teams with detailed documentation.
- Create and maintain technical knowledge base articles to facilitate team learning and self-service.
- Monitor system performance and perform routine health checks to ensure 99.9% uptime.
- Ensure compliance with company security policies and data protection standards.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum 1-3 years of experience in an IT Service Desk or Helpdesk role.
- Solid understanding of Windows Server administration (Active Directory, DNS, DHCP, Group Policy).
- Hands-on experience with Microsoft Azure administration and cloud concepts.
- Proficiency in Office 365 administration and troubleshooting.
- Strong verbal and written communication skills in English.
- Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are highly preferred.
- Ability to work independently, prioritize tasks, and remain calm under pressure.